RETURNS AND REFUNDS
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RETURNS POLICY
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Goods must be returned within 28 days for refund or exchange (from receipt of goods) in their original condition and unused after this we reserve the right to accept a refund or exchange. The goods are your responsibility until we receive them here so please use recorded post or use our DPD collection service. We will issue a full refund to the credit or debit card/PayPal account within 7 days after we receive the goods back. Please allow up to 5 working days for the refund to appear in your account.

If the return exceeds the 28 days from purchase date, and you do not wish to exchange you will be issued an e-gift card with a 2 year expiry date.

If the item(s) have already been dispatched you will be liable to pay the postage to send it back to us.

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Returns can be made by the following methods:
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By our Courier DPD
Please call our customer care line on +972 59-3030311 or email info@emilyloran.com to arrange a DPD collection. This comes with a £10 Fee that will be automatically deducted from your refund.

DPD collections – you will need to be present between 9-5pm to hand over the goods to the driver.

Your own courier

You can return your order using your own courier. Return to be paid by the customer. The goods are your responsibility until we receive them here so please use recorded postage and package them carefully.

Our returns address is as follows:

Emily Loran
Arch 78

London

NW1 0SR

 
Personalised Items

Personalised items cannot be returned or exchanged online or in store.

 

Damaged/Faulty Items

If the items purchased arrive damaged or if an item needs to be returned due to a fault of any kind CONTACT US IMMEDIATELY by email or telephone so that we can arrange a DPD collection with no fee. Please note: this refers to returns of damaged and faulty goods only.

 

PLEASE NOTE: When returning items from Europe, NI & Channel Islands, you may be liable to pay Customs & Excise Duty as well as Import VAT. Emily Loran will not pay any of these costs to return unwanted luggage, these are the customers liability.